Pharmacy & Healthcare RetailIslamabad, Pakistan

Case Study: Pharmacy & Healthcare POS for CarePlus Pharmacy

CarePlus Pharmacy, a bustling pharmacy in Blue Area, Islamabad, implemented Hulm POS to track 6,500+ pharmaceutical SKUs with batch numbers and expiry dates, dual box/strip unit pricing, and instant FBR-compliant billing.

CarePlus Pharmacy & Chemist POS case study
Client Profile

CarePlus Pharmacy & Chemist

About CarePlus Pharmacy & Chemist

Situated near major medical clinics and corporate towers in Blue Area, Islamabad, CarePlus Pharmacy operates an intensive retail dispensary handling prescription medications, specialized temperature-sensitive biologics, baby care, and general OTC health products. The store serves over 650 patients daily with high turnover across generic and branded pharmaceutical lines.

Business Type
Retail Community Pharmacy & Wellness Store
Location
Islamabad, Pakistan (Blue Area)
Scale / Size
Single-Location High-Footfall Counter (~6,500 active SKUs)
The Problem

The Operational Challenges

Untracked batch numbers caused expired medicine write-offs exceeding PKR 180,000 every quarter, while manual box-to-strip calculations slowed counter checkout during peak evening clinic hours.

Expiry losses & regulatory liability: With thousands of pharmaceuticals on dispensary shelves, expired products were frequently discovered only during physical shelf checks or customer inquiries, causing write-offs and DRAP audit exposure.
Unit-of-measure dispensing friction: Selling medicines by both full box and loose blister strips created inventory count mismatches when dispensers entered partial sales into basic cash registers.
Evening clinic peak bottlenecks: When nearby specialist clinics finished consultations at 7 PM, patient footfall surged. Hand-typing medicine names or hunting through unindexed shelves created frustrating waits for patients.
Tax & documentation overhead: Documenting tax-exempt essential medicines versus taxable cosmetics and vitamins required dual manual accounting at month-end to satisfy FBR audits.
The Strategy

The Hulm POS Solution

Deployed Hulm POS with pharmaceutical batch and expiry tracking (FEFO: First Expired, First Out), dual box-and-strip fractional unit pricing, fast salt/generic lookup, and direct FBR API invoicing.

Proactive 30/60/90-day near-expiry alerts notifying pharmacists to return soon-to-expire batches to distributors before manufacturer return credit deadlines.
Smart dual-unit pricing allowing cashiers to scan a box barcode and select '1 Strip' or 'Individual Tablets' with automated price division and fractional inventory deduction.
Generic/Salt search index enabling pharmacists to instantly recommend bioequivalent alternative brands when a prescribed brand is temporarily out of stock.
Instant FBR Tier-1 QR receipt printing with automatic exemption handling for exempt medical items according to Sixth Schedule sales tax regulations.
Execution

Step-by-Step Implementation

1

Catalog Audit & Batch Onboarding

Imported and cleaned 6,500+ pharmaceutical and OTC items with manufacturer names, dosage forms, batch numbers, and expiry dates into Hulm POS.

2

Fractional Unit & Barcode Setup

Configured parent-child packaging ratios (Boxes, Blister Strips, Loose Ampoules) with automated price division and fractional inventory calculations.

3

Expiry Alert Thresholds & FBR Setup

Established 30-60-90 day expiry return warning queues and linked the terminal to FBR PRAL tax servers with medical tax exemption rules.

4

Pharmacist & Dispenser Workflow Training

Trained 6 registered pharmacists and sales dispensers on rapid salt-name searches, batch selection at POS, and customer prescription attachment.

“In pharmacy retail, selling an expired medicine is not just a financial loss—it's a patient safety hazard. Hulm POS alerts us 60 days before any medicine expires, allowing us to return it to the distributor for full credit. It paid for itself in the first two months.”
D
Dr. Tariq Mehmood
Chief Pharmacist & Co-Owner, CarePlus Pharmacy • CarePlus Pharmacy & Chemist

The Long-Term Impact

CarePlus Pharmacy established a gold-standard dispensary workflow combining clinical accuracy with retail checkout speed. By automating batch expiry control, fractional packaging sales, and FBR tax receipts, CarePlus reduced stock write-offs and earned patient trust across Islamabad.

Got Questions?

Frequently Asked Questions

Can Hulm POS track medicine batch numbers and expiry dates?

Yes. Hulm POS provides pharmaceutical batch number and expiration date tracking with FEFO (First Expired, First Out) dispensing recommendations, 30/60/90-day expiry notifications, and batch-wise sales histories.

Does Hulm POS support selling both full boxes and loose blister strips?

Yes. Hulm POS supports multi-level fractional packaging. You can define how many strips or units are in a box; the system automatically calculates the strip price and deducts the exact fractional quantity from stock when scanned.

How does Hulm POS handle sales tax on medicines under FBR rules?

Hulm POS automatically applies the appropriate sales tax rules according to FBR's Sixth Schedule, exempting non-taxable essential pharmaceuticals while properly taxing OTC cosmetics, supplements, and taxable medical devices.

Google Customer Reviews•5.0 ★

Pakistani businesses run on Hulm. Here is what they say

Real reviews from business owners who use Hulm POS, published on Google.

5.0
From 9 Google reviews
Mustafa Hasnain profile picture

Mustafa Hasnain

5 months ago
Grocery Mart Owner

“As a mart owner, I needed a POS with FBR integration and tried HULM POS's free demo. It's user-friendly, automates FBR invoices, and manages inventory seamlessly. The real-time reporting and affordable pricing make it a great choice for small businesses.”

Google ReviewVerified Customer
Jawad hussain profile picture

Jawad hussain

6 months ago
Retail Shop Owner

“Hulm Solutions POS is an excellent choice for retail shops in Pakistan. It's user-friendly, reliable, and perfectly suited for managing inventory and sales. Highly recommended for retail business owners!”

Google ReviewVerified Customer
Zohaib khalid profile picture

Zohaib khalid

5 months ago
Retail Store Owner

“We've been using this POS for a few months and it's been a game changer for our retail store. It's simple, fast, and makes managing sales and inventory much easier. Support is responsive and helpful. Highly recommended for businesses in Pakistan looking for a solid POS solution.”

Google ReviewVerified Customer
Muhammad Rizwan profile picture

Muhammad Rizwan

9 months ago
Retail & Wholesale

“After a successful free trial, I now run my entire business on HulmPOS because it is simple, affordable, and incredibly easy to use.”

Google ReviewVerified Customer
Mustafa Sheikh profile picture

Mustafa Sheikh

7 months ago
Inventory Manager

“HulmPOS provides the easy way to operate my inventory management. Highly recommended!”

Google ReviewVerified Customer
Eesha Khan profile picture

Eesha Khan

6 months ago
Restaurant & Cafe

“Hulm POS has completely transformed how I run my restaurant. The FBR integration makes tax reporting so much easier, and managing orders and inventory is a breeze. Plus, it's affordable! Honestly, it's the best POS software in Pakistan for restaurants.”

Google ReviewVerified Customer
aqsa khalid profile picture

aqsa khalid

6 months ago
Bakery & Confectionery

“Hulm POS has made running my bakery so much smoother. With FBR integration, tracking orders and inventory is effortless, and it keeps everything affordable. It's definitely the best POS software in Pakistan for bakeries.”

Google ReviewVerified Customer
STARK profile picture

STARK

8 months ago
Small Business Owner

“As someone who isn't very tech-savvy, I appreciate how easy HulmPOS is to use. Setting up was a breeze, and managing my small business has never been simpler. Wish I had found this sooner.”

Google ReviewVerified Customer
ZAIN UL ABIDIN profile picture

ZAIN UL ABIDIN

8 months ago
Bakery & Sweets

“HulmPOS significantly increased my bakery sales & fulfilled all needs to manage my bakery operations”

Google ReviewVerified Customer
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